Question 1

Some of gaming sites do not display any of their bank details. How can I make my deposit?

Accepted Answer

For security, some gaming sites do not display their bank details publicly. It will normally show up only when the player opts to make a deposit. If you are still unable to find the bank details relevant to make your transaction, please contact the support team of your gaming site.

Question 2

What is a roll-over/turnover?

Accepted Answer

It means the total amount that needs to be wagered. For example, a turnover requirement of 5x means you have to place bets equal to 5 times the deposit (plus any bonuses you have received) in order to achieve the requirement. Legitimate gaming sites usually have turnover requirements for their deposit bonuses to prevent criminal gambling syndicates or bonus cheaters from exploiting deposit bonuses.

Question 3

Help! I’ve deposited some money on Friday night. It’s Sunday morning now and my withdrawals still have not been processed! Has the gaming site run away with my money?

Accepted Answer

Don’t worry – your money is safe. For the purpose of player security, most gaming sites follow normal bank working hours and days. A deposit or withdrawal submitted on the weekend should normally be processed by the following Monday.

Question 4

Why do most gaming sites require an online transfer/ATM/Cash Deposit receipt when I submit a deposit?

Accepted Answer

Receipts are required for verification of transfer with the bank involved. This is standard procedure and is used by many online merchants in their transactions. Please be careful of gaming sites which do not ask for your receipt when you make an online transfer/ATM/cash deposit.

Question 5

Help! An online gaming site has told me that I do not qualify for a bonus because I am using the same computer as a friend. Why do some online gaming sites have such strict rules regarding same IP/household/computer holding duplicate accounts?

Accepted Answer

Many criminal gambling syndicates and bonus cheaters are operating online, trying to cheat and exploit bonuses and ruining your gaming experience. Legitimate online gaming sites usually have strict bonus rules in order to stop these cheaters from exploiting and ruining the experience of legitimate and fair customers like you.

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