Singapore Pools’ phone 4D Quick Pick, Quick Pick Roll bets and some iTOTO bets have been hit by software errors that went on for at least a year, the Ministry of Home Affairs (MHA) said on Friday (Jan 31).
MHA said it is investigating after Singapore Pools had informed the ministry of an error affecting 4D Quick Pick and Quick Pick Roll bets placed via telephone between Oct 2, 2018 and Dec 20, 2019.
Over this period, the system excluded the numbers 0 and 9 when generating numbers for customers who placed these bets via telephone.
In addition, the system only generated unique digits for 4D Quick Pick Roll bets placed via telephone for more than three years, between Oct 25, 2016 and Jan 22, 2020.
MHA said this was “not the intended logic of the Quick Pick System”, in that it should have allowed digits to be repeated.
The same error also affected 4D Quick Pick bets placed over the telephone between Oct 2, 2018 and Jan 22, 2020.
REFUNDS & SPECIAL DRAW
Singapore Pools said it will refund customers who were affected by the software glitch through their Singapore Pools account by Saturday.
“All affected Toto customers are being refunded for their bets placed online for the 14 draws where the number 49 was drawn as a winning number,” Singapore Pools added in a press release on its website.
“In addition, as a token of appreciation, affected customers with prize winnings in the 14 draws will receive an additional 50 per cent on top of their claimed prize winnings, while customers with no winnings will receive a S$5 token each.”
As a gesture of goodwill, Singapore Pools said it will make a one-time contribution of more than S$500,000 to the fixed payouts of for Groups 5, 6 and 7 winners for an upcoming Toto draw in Feb 2020.